itsystemsupport
Be an IT Support Specialist
First line responders to minimize downtime, which costs
$26.5 Bn loss in North America and Europe alone1
Entry Pay of up to $30,000 per annum2
Source 1: InformationWeek.com
Source 2: Ministry of Manpower
$26.5 Bn loss in North America and Europe alone1
Source 2: Ministry of Manpower
Be an IT Support Specialist
First line responders to minimize downtime, which costs
$26.5 Bn loss in North America and Europe alone1
Entry Pay of up to $30,000 per annum2
$26.5 Bn loss in North America and Europe alone1
Source 1: InformationWeek.com
Source 2: Ministry of Manpower
Source 2: Ministry of Manpower
Register to Find Out more!
Career Prospects
Career Prospects
Why Choose Us?
Cloud Support Skills
Our Advanced Certificate in IT Infrastructure Support aims to equip you with essential skills in Microsoft operating systems, servers, networks, Microsoft Azure (Microsoft cloud) and IT customer service skills. 
Expert Mentoring Support
You will be mentored by industry practitioners in your assignments and real-world projects to deliver actual workplace skills utilization and outcome. 
Blended Learning Delivery
We deliver blended learning through a combination of e-learning, instructor-led flipped classes and personalised mentoring to greatly increase the effectiveness in acquiring knowledge and skills even for busy professionals. 
Up to 95% SkillsFuture Funding
As an SSG-appointed ICT CET centre, our training programmes are funded up to 95% for applicants who are Singaporean, Permanent Resident or LTVP+ holder. The unfunded fee could be further subsidised by SkillsFuture Credit and PSEA. 
Job Placement Assistance
Backed by more than 10 years of job placement success, we have accumulated more than 2,000 employers in our database with over 100 actively hiring at any point in time. On average we have placed around 500 of our graduates each year and assisted over 1,000 in securing employment during the height of the pandemic. Programme Overview
✓ Our Advanced Certificate in IT Infrastructure Support delivers over 400 hours of competency-based curriculum to ensure our learners are work-ready even before graduation.
✓ You can go through an intensive Monday to Friday, 9 to 6, full-time deep skilling programme for 3 months.
✓ You can also opt for our part-time evening option which is longer in duration but structured for busy professionals.
✓ You can go through an intensive Monday to Friday, 9 to 6, full-time deep skilling programme for 3 months.
✓ You can also opt for our part-time evening option which is longer in duration but structured for busy professionals.
Programme Overview
✓ Our Advanced Certificate in IT Infrastructure Support delivers over 400 hours of competency-based curriculum to ensure our learners are work-ready even before graduation.
✓ You can go through an intensive Monday to Friday, 9 to 6, full-time deep skilling programme for 3 months.
✓ You can also opt for our part-time evening option which is longer in duration but structured for busy professionals.
✓ You can go through an intensive Monday to Friday, 9 to 6, full-time deep skilling programme for 3 months.
✓ You can also opt for our part-time evening option which is longer in duration but structured for busy professionals.
Modules Overview
This module will help you to acquire the knowledge and skills to manage, install, configure, troubleshoot, and upgrade server hardware components.
This module will help you to acquire the knowledge and skills on IT infrastructure and networks used by advanced end-users and entry-level IT professionals.
This module will help you to acquire the knowledge and skills to support and configure Windows desktops in an organisational setting; develop skills on installation, customisation, and updating Windows operating systems; learn about storage, files, and devices; and also learn to configure network connectivity for Windows.
This module will help you to acquire the knowledge and skills on how to plan and implement an operating system deployment strategy using modern deployment methods, also how to implement an update strategy. Learn about technologies such as Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint, and how to leverage them to protect devices and data.
This module will help you to acquire the knowledge and skills on the fundamentals of cloud computing concepts, models, and services, such as public, private, and hybrid cloud, in addition to infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
This module will help you to acquire the knowledge and skills on how to perform user administration, define basic open source resources and licenses, maintain local storage devices and computer network protocols, manage file permissions and software configurations.
You will learn how to provide excellent IT customer service, communicate to the users, perform problem-solving and case management, as well as analyse different tools, methodologies and technologies used for customer service.
Learners should be able to apply the knowledge and skill which they have acquired in the modules of the qualification course. Learner will go through 4 stages of capstones (Planning, Design, Installation and Support) through 10 milestones project implementation.
- This training programme will also prepare the learners for the following industry certifications:
- CompTIA Server+
- CompTIA Network+
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Pricing & Funding
The course fee is $8,000 and fee payable after funding is $2,663.28 for all Singaporeans, PRs and LTVP+ holders. $1,015.76 for Singaporeans 40 years old and above.
And $603.88 for Singaporean Jobseeker with Greater Needs*.
Funding breakdown as below.
Funding breakdown as below.
| Type | SELF SPONSORED | ||
| Singapore PR & Singapore Citizen Age >= 21 (SGD) | Singapore Citizen Age >= 40 (SGD) | Singapore Citizen Age >= 21 (Jobseeker with Greater Needs) (SGD) | |
| Course Fee | 8,000.00 | 8,000.00 | 8,000.00 |
| Less: SkillsFuture Funding | 5,600.00 | 5,600.00 | 5,600.00 |
| Course Fee after SkillsFuture Funding | 2,400.00 | 2,400.00 | 2,400.00 |
| Add: GST (8%) | 192.00 | 192.00 | 192.00 |
| Course Fee after GST | 2,592.00 | 2,592.00 | 2,592.00 |
| Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) | 0.00 | 1,600.00 | 0.00 |
| Less: Job Seeker with Greater Needs | 0.00 | 0.00 | 2,000.00 |
| Add: Fee Protection Scheme (inclusive of GST) | 71.28 | 23.76 | 11.88 |
| Total Fee Payable to Lithan | 2,663.28 | 1,015.76 | 603.88 |
| Miscellaneous Fee (applicable to all individuals) (SGD) | |
| Medical Insurance (option)* | 97.20 - Payable upon approval of request |
| Deferment Admin Fee* | 162.00 - Payable upon approval of request |
| Re-module Fee* | 0.00 - Refer to Modular course fee which is available on Lithan’s website |
| Re-sit Exam Fee* | 108.00 - Payable upon approval of request |
| Change of Assessment Date Fee* | 64.80 - Payable upon approval of request |
| Where applicable (inclusive of GST) | |
| Note : *Jobseekers with Greater Needs: |
|
Pricing & Funding
The course fee is $8,000 and fee payable after funding is $2,663.28 for all Singaporeans, PRs and LTVP+ holders. $1,015.76 for Singaporeans 40 years old and above. And $603.88 for Singaporean Jobseeker with Greater Needs*.
Programme Success
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Learners' Satisfaction Index
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Total Learners to Date:
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Learners' Satisfaction Index
Programme Success
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Total Learners To Date:
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Learners' Satisfaction Index
Trainers' Profile
Salil Mahtre, Digital Instructor - IT Infrastructure
Salil is currently the Head of IT Infrastructure in Lithan Academy and also manages the product development of the Systems Management program.
He has provided IT leadership for the past 15 years with deep expertise across various technologies and applications. His forte is in aligning IT functions with business transformation and expansion needs of organizations.
Ryan Suryanto, Digital Instructor - System Administration
Ryan is perhaps one of the most established Microsoft Certified Trainer in Singapore and the ASEAN region.
With more than 15 years of regional training experience under his belt, he is a certified expert in almost all Microsoft technologies including system administration, cybersecurity, cloud computing, data science and Power Platform among many others.
Trainer’s Profile
Salil Mahtre, Digital Instructor - IT Infrastructure
Salil is currently the Head of IT Infrastructure in Lithan Academy and also manages the product development of the Systems Management program.
He has provided IT leadership for the past 15 years with deep expertise across various technologies and applications. His forte is in aligning IT functions with business transformation and expansion needs of organizations.
Ryan Suryanto, Digital Instructor - System Administration
Ryan is perhaps one of the most established Microsoft Certified Trainer in Singapore and the ASEAN region.
With more than 15 years of regional training experience under his belt, he is a certified expert in almost all Microsoft technologies including system administration, cybersecurity, cloud computing, data science and Power Platform among many others.
What They Say About Us
What They Say About Us
FAQ’s
Yes, our training programmes are mapped onto the Skills Framework (SFw). This is a national framework that companies are using to develop human resource capabilities that include the development of job profiles, recruitment and interview checklists among many others.
Our job placement assistance backed by more than 10 years of track record has helped an average of over 500 locals to transit to high-growth digital jobs each year, but we do not guarantee any job placement. We provide assistance that improves your chances of securing your desired digital job.
We have worked with thousands of hiring companies over the past decade and at any point in time should have more than 100 active hiring companies which consist of both SMEs & MNCs across multiple sectors.
Some of our employers preferred younger candidates and we also have employers who preferred mature ones. These employers recognised that mature candidates would cherish employment opportunities more than the younger ones and be more responsible and reliable at work.
Exemption will be on a case-by-case basis but largely for learners who already have the same certifications residing within our programmes.
Our intakes vary throughout the year. Please register your interest with us to get the details for the latest upcoming intakes.
The timing of the part-time training sessions is 7pm to 10pm, around 2 to 3 sessions per week. Please take note that there are self-learning components outside the training sessions which need an additional commitment of hours per week.
Hardware: Intel i5 or equivalent, 8 GB RAM, 500GB HDD. Operating System: Microsoft Windows 7. Application: Microsoft Office 2010, Google Chrome and Internet Explorer. Newer version of the above specifications is highly recommended.